Privacy Policy

1. Introduction & Service Scope

Welcome to Tyler Drain Cleaning ("we," "our," or "us"). We operate the website tylerdraincleaning.com. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information when you visit our website or call our telephone dispatch line (903) 857-1023.

Referral Disclosure: Tyler Drain Cleaning operates as an advertising and referral service connecting homeowners and commercial property owners with independent, third-party plumbing and drain cleaning contractors in Tyler, Texas, and Smith County.

2. Information We Collect

• Telephone Calls & Audio Recordings: When you call our telephone numbers, your call may be routed, recorded, and monitored for quality assurance, dispatcher training, and lead verification purposes. Information collected includes your caller ID (phone number), call duration, time of call, and any details you provide to the dispatcher (such as your name, property address, and plumbing issue).
• Device & Log Data: When you access our website, our servers and content delivery network (Cloudflare) automatically record standard log data, including your IP address, browser type, operating system, referring URL, and pages viewed.
• Cookies & Local Storage: We may utilize essential cookies to maintain website functionality, analyze traffic patterns, and measure conversion performance.

3. How We Use Your Information

We use the information we collect solely to:

• Connect you with independent, licensed plumbing service providers in the Tyler, TX metropolitan area.
• Facilitate scheduling, dispatch estimates, and emergency service delivery.
• Verify qualifying telephone interactions for affiliate performance reporting.
• Maintain site security, prevent fraud, and ensure server performance.

4. Information Sharing & Third-Party Contractors

Because we operate as a referral platform, we share necessary details (such as your address, contact number, and service request) with independent plumbing contractors who service your specific geographic area within Smith County. These independent service providers operate under their own independent privacy policies and business practices.

We do not sell, rent, or trade your personal information to third-party telemarketers or list brokers.

5. Data Security & Retention

We employ industry-standard technical measures, including SSL/TLS encryption, secure edge routing, and restricted access protocols, to protect information collected through our website and telephony systems. Telephone recordings and metadata are retained only as long as reasonably necessary to fulfill quality assurance, accounting, and legal compliance requirements.

6. Your Privacy Rights

Depending on your state of residence (including under the Texas Data Privacy and Security Act), you may have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, please contact our compliance desk at [email protected] or call (903) 857-1023.

7. Contact Information

If you have questions regarding this Privacy Policy or our referral practices, please reach out to: